Annual maintenance support and warranty
Annual maintenance support and warranty (MSW) is an attribute of LIMS or other complex software that is considered not only for a license purchase of the software, but also for a subscription. It is typically priced at about 15% of the license fee and available at graduated levels.
- Jones, John & Vaughan, Alan (2011). "LIMS Buyer’s Guide" (publication). Laboratory Informatics Institute, Inc. 1 (1).