Annual maintenance support and warranty

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Annual maintenance support and warranty (MSW) is an attribute of LIMS or other complex software that is considered not only for a license purchase of the software, but also for a subscription. It is typically priced at about 15% of the license fee and available at graduated levels.[1]

References

  1. Jones, John & Vaughan, Alan (2011). "LIMS Buyer’s Guide" (publication). Laboratory Informatics Institute, Inc. 1 (1).