User:Shawndouglas/sandbox/sublevel4
With more than 25 years of experience, LabLynx has applied its knowledge and expertise to create a unique user experience for its clients. LabLynx makes it a priority to support its clients from project initiation to well after implementation and go-live. Here is an overview of what you can expect from LabLynx as a vendor.
Migration: There are various types of data and information migration that can occur when a new system is to be implemented. Migration of existing patient, physician, insurance and other client data can be completed easily enough by importing existing lists to create entries in the system, thus eliminating the need to manually recreate them. Current inventory and equipment lists can also be imported. Even further, previous case and testing data can be migrated from retiring systems, allowing the ability to reference this data quickly and easily.
Project management: You are immediately assigned an experienced project manager who supports you from initial requirement gathering through to system roll-out, go live and beyond. LabLynx’s project managers — known as application engineers (AE) — all have a laboratory background and thusly understand the unique challenges you face. They work with your internal team to ensure your ideal laboratory solution is implemented in a timely and effective manner.
Development: One of the unique things about LabLynx as a vendor is all our development work is completed in-house. System updates, new features, software configuration and more are executed swiftly and to the highest of standards. Our AEs work directly with both you and our in-house development team to ensure your project’s success.
Training: When your system is complete and ready to go live, LabLynx’s AEs provide training customized to the needs of your laboratory. From informatics documentation and training videos to in-person training sessions, your LabLynx AE is there with you from start to finish to help smooth your change management processes and make the system onboarding as painless as possible.
Verification: LabLynx works directly with the client during the course of their implementation to verify their system's operation. At the end of implementation, it is the client's responsibility to test and verify that all agreed upon functionality is working as intended, and if not, report any issues to the AE assisting with the implementation. The client is also responsible for ensuring that all of their LIMS specific processes adhere to any SOPs, work instructions, and /or regulations. The LabLynx AE will assist throughout this entire process, but the client is required to approve all features, functions, processes and deliverables.
Support: During implementation and after your system goes live, LabLynx offers 24/7 support. LabLynx offers online, email and phone support at every step of the way, ensuring your laboratory and system operations see as few interruptions as possible.
Cloud hosting and security services: The security of your data and systems is one of our top priorities at LabLynx. Our cloud infrastructure is hosted on secure servers in state-of-the-art data centers certified to the highest SSAE SOC 2 standards. Databases are backed up hourly, and entire backups are conducted daily. You can rest assured knowing your information is safe on reliable servers that are continuously monitored and maintained by LabLynx’s expert, in-house IT personnel.
