|Initial release||July 3, 2004|
[ (June 28, 2017 ) ±]
|Type||Customer relationship management software|
|License(s)||GNU Affero General Public License v3 (community edition only)|
SugarCRM is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product. However, in April 2018 the company end-of-lifed its free "community edition" (CE), and the company is no longer providing open-source software.
The SugarCRM project began on SourceForge on April 23, 2004, leading with an alpha release of what was then known as Sugar Open Source on June 1. Version 1.0 of the software was released on July 3 of the same year. By October, the software was up to version 2.0, with the project winning SourceForge's "Project of the Month" award.
On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License for what would then be called Sugar Community Edition, the offering previously known as Sugar Open Source. This license took effect with the release of Sugar Community Edition 5.0.
On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0. However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased. By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition, though co-founder Clint Oram attempted to quell those rumors.
In 2014, the company announced it wouldn't be releasing further updates to its Community Edition, and in mid-2017 they announced it would be end-of-lifing the Community Edition, which was finalized in April 2018:
We are announcing today that the SugarCRM open source project and the corresponding Sugar Community Edition product are ending. To be clear, SugarCRM has ended development and maintenance of the Community Edition. SugarCRM no longer issues new bug fixes, security updates and patches for the Community Edition, and will be soon removing all Community Edition downloads from SourceForge.net.
Memory, database, and security requirements for an installation of version 6.4 of the Community Edition of Sugar can be found in the application guide.
Videos, screenshots, and other media
Entities using SugarCRM
Examples of entities that use either the open-source or commercial versions of SugarCRM include:
Advanced Glazings, athenahealth, Avis Scandinavia, Axxès, B&R Industrie-Elektronik, Bord Iascaigh Mhara, CAP'TRONIC, Center on Asia and Globalization, Coca-Cola Enterprise, Corona Medical, Fresenius Medical Care, General Motors Columbia, Induplast, Loomis, PARADE Magazine, State of Oregon, TAV Health, ThyssenKrupp System Engineering, Welland
A full directory of SugarCRM users can be found at the SugarCRM website.
- "SourceForge.net - Project of the Month, October 2004". SourceForge.net. October 2004. http://sourceforge.net/potm/potm-2004-10.php. Retrieved 11 March 2012.
- Oram, C. (06 April 2018). "Sugar Community Edition open source project ends". SugarCRM. https://community.sugarcrm.com/community/news/blog/2018/04/06/sugar-community-edition-open-source-project-ends. Retrieved 04 May 2018.
- Marson, Ingrid (31 December 2004). "vTiger launches open source CRM". ZDNet. http://www.zdnet.co.uk/news/application-development/2004/12/31/vtiger-launches-open-source-crm-39182958/. Retrieved 11 March 2012.
- Martens, China (26 July 2007). "User pressure leads SugarCRM to adopt GPLv3". Computerworld. http://www.computerworld.com.au/article/190961/user_pressure_leads_sugarcrm_adopt_gplv3. Retrieved 11 March 2012.
- Oram, Clint (11 April 2010). "Moving to the AGPLv3 for Sugar 6". SugarCRM. http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/. Retrieved 11 March 2012.
- "Benefits of updating from 5.0.0b to 6?". SugarCRM. 19 July 2010. http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/. Retrieved 11 March 2012.
- Blankenhorn, Dana (14 July 2010). "SugarCRM 6 community and commercial diverge". ZDNet. http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850. Retrieved 11 March 2012.
- Rooney, Paula (13 July 2010). "Sugar 6 offers simplified UI and information access". ZDNet. http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844. Retrieved 11 March 2012.
- "Is it time to fork SugarCRM?". SalesAgility. 6 April 2011. http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1. Retrieved 11 March 2012.
- "Is SugarCRM CE Being Left Out the Loop?!". SugarCRM. 13 October 2010. http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/. Retrieved 11 March 2012.