SiT!
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Revision as of 16:21, 16 June 2015 by Shawndouglas (talk | contribs) (Removed standalone SF links so as to not encourage downloading from that site.)
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| Original author(s) | Ivan Lucas |
|---|---|
| Developer(s) | SiT! development team |
| Initial release | March 7, 2006(3.21)[1] |
| Stable release | 3.67p2 (March 3, 2013) [±] |
| Preview release | None [±] |
| Written in | PHP |
| Operating system | Cross-platform |
| Available in | Multi-lingual |
| Type | Ticket tracking software |
| License(s) | GNU General Public License v2.0 |
| Website | sitracker.org |
SiT! (Support Incident Tracker) is free open-source ticket and e-mail tracking software.
Product history
On September 1, 2001, a beta of SiT! v3.0 was released internally at Salford Software to handle their incident tracking.[2] SiT! was later released as free open-source software in 2005.[2] A SourceForge project was eventually started for SiT! on February 20, 2006[3], with the first public SourceForge release coming in March of the same year.[1] Slow but steady development has continued on the software since.
Features
Features of SiT! include[4]:
- user-separated incident queues
- incident sharing an pushing to engineers
- priority assignment
- e-mail support and integration
- logging
- knowledge base
- holiday/vacation management
- customizable themes
- tagging
- reporting
- triggers
- multi-language support
Hardware/software requirements
Installation requirements for SiT! include:
- PHP 5.1 or greater
- MySQL 4.1 or greater
- a web server
Numerous PHP extensions are also required. Please consult the documentation for more info.
Videos, screenshots, and other media
- Screenshots of SiT! can be found on the site.
Entities using SiT!
Further reading
External links
References
- ↑ 1.0 1.1 "Support Incident Tracker > Files > Stable". SourceForge. http://sourceforge.net/projects/sitracker/files/stable/. Retrieved 10 November 2012.
- ↑ 2.0 2.1 "SiT! Turns 10 Years". Ivan Lucas. 1 September 2011. http://sitracker.wordpress.com/2011/09/01/sit-turns-10-years/. Retrieved 10 November 2012.
- ↑ "Support Incident Tracker". SourceForge. http://sourceforge.net/projects/sitracker/. Retrieved 10 November 2012.
- ↑ "SiT! - Features". Ivan Lucas. http://sitracker.org/wiki/Features. Retrieved 10 November 2012.
